CPD Certified Leadership and Management Skills for the New Manager and Supervisor

Introduction

Competent people demonstrate technical excellence in their chosen field and this expertise is often recognized and rewarded by promotion into a supervisory or management role. However, frequently little training is afforded to those given the responsibility. Managing people is no easy task and the early experiences of newly appointed managers can be marked with anxiety, stress, and insecurity as to how to what to do and how to do it. This program offers a pragmatic overview of good management practice for those new to supervision. It recognizes that there are a variety of skills needed to be effective and offers insights into the critical competencies, which assist the transition into management. Getting off to a good start is important particularly in today’s increasingly competitive business climate and the skills acquired in this program will “fast track” delegates to manage effectively. A variety of tools, techniques, and frameworks will be presented enabling "new" managers to understand their role and responsibilities function effectively and get the best performance from those they lead. If you are new to supervision or management this course offers a compendium of good practice that will impact your practice immediately.

Objectives

• Managing the performance of self and others; planning personal and team priorities.
• Building high-performing teams using the power of diversity.
• The manager as a communicator, coach, and developer of people.
• Time management, delegation, and communicating with impact.

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This program is designed for professionals across all functions and disciplines, particularly:

• Professionals moving into supervisory or management positions.
• Professionals interested in further enhancing their management skills.
• Professionals who have had no formal management training or those seeking a refresher on good team practices.
• Employees identified as high-potential for fast-track management positions in the near future.

Course Outline

Day 1: The Foundations of Management: Roles, Responsibilities and Personal Style

• Understanding the wider working environment that impacts the organization.
• Identifying the characteristics of good management.
• Making the transition to management: new skills, fears, and expectations.
• What Managers Do? Key competencies, behaviors, and activities in the manager's role.
• Psychometric assessment of personality and its impact on management style.
• Identifying your management style, blind spots, and adapting behavior to achieve maximum benefit.
• Common mistakes new managers make and how to avoid them.

Day 2: Managing the Performance of Self and Others: Planning Personal and Team Priorities

• A focus on Continuous Improvement (Kaizen): improving self, team, and organization.
• The role of performance management in organizations.
• Communicating team purpose and clarifying personal priorities and contributions.
• Establishing SMART objectives for individuals and teams, and measuring performance.
• Planning and preparing for successful performance reviews.
• Understanding assertive, passive, and aggressive management behaviors and their outcomes.

Day 3: Building High-Performing Teams Using the Power of Diversity

• Identifying the characteristics of highly effective and dysfunctional teams.
• Understanding the stages of team development and the manager's role.
• Appreciating team diversity and applying team roles effectively.
• Conducting a team audit to evaluate performance and identify improvement opportunities.
• Problem-solving in teams and making structured and creative decisions.
• Managing people through change and understanding the impact of change on individuals.

Day 4: The Manager as a Communicator, Coach, and Developer of People

• Building trust as the foundation of effective management.
• Providing constructive feedback for employee development.
• Using a feedback planner for difficult conversations and conflict management.
• Coaching for personal and team success using a structured coaching model.
• Developing key communication skills, including listening, influencing, and written communication.
• Motivating people to achieve higher performance.

Day 5: Time Management, Delegation, and Communicating with Impact

• Managing time effectively by identifying priorities and overcoming common time management challenges.
• Delegating effectively to empower employees, improve motivation, and enhance performance.
• Communicating with impact through effective presentations and best practices.
• Conducting a personal SWOT review of learning.
• Developing an action plan to implement key objectives and improvements upon returning to the workplace.